FTI Sports Tours is a sports and educational tour operator.
As an essential part of our business, we collect and manage client and
non-client data. In doing so, we observe the UK data protection legislation,
and are committed to protecting and respecting clients’ and non-clients’
privacy and rights.
As such, we act as a “Data Controller” in respect of the information
gathered and processed by us.
To ensure that you are informed about how we operate, we have developed this
privacy notice, which details how we collect, manage, process, store and share
information about you as a result of you visiting this site or as a previous or
existing client of FTI Sports Tours.
The privacy notice also provides you with information about how you can
have control over the use of your data.
If you have any comments or queries regarding our use of your data,
please contact us at email@example.com
What Information Do We Collect?
In general terms, we collect information about you to enable us to:
our relationship with you, provide services and respond to Enquiries
business development including sending newsletters, information updates
and details of our services
requested information to you about our services and products
the billing of any services and obtain payment
and respond to any complaints
us to meet our legal and other regulatory obligations imposed on us
The information we need for these purposes is known as “personal data.”
This includes your name, address (work or home), email address, telephone and
other contact numbers and financial information.
We collect this in a number of different ways. For example, you may
provide this data to us by email, via our website, over the telephone, or by
We also process sensitive classes of information that includes:
or mental health details, and
or ethnic origin.
We will seek your permission if we need to record any of your sensitive
personal data on our systems.
How Do We Use The Information?
We use the data we collect from you for the specific purposes listed in
the table below. Please note that this table also explains:
legal basis for processing your data, linked to each processing purpose;
what circumstances your data will be shared with a third party
Purpose for processing data
Legal basis for processing data
Third party organisations with whom
data is shared
To administer our relationship with you, to provide services and
respond to enquiries.
To meet the requirements of a contract
Flight Partners (for ATOL
purposes), Airlines, Destination Management Companies and Hotels
To ensure the billing of any procured services by you and obtain
To meet the requirements of a contract.
Government VAT and tax inspectors, external auditors, internal
To communicate with you on Company news, newsletters and event
invitations which are relevant to your interests and in line with your
To seek explicit consent prior to sending individuals the information
and in line with preferences.
To provide enquirers support by telephone.
To fulfil contractual obligations this includes taking action before
entering into a contract.
To process and respond to complaints
To meet a legal obligation.
Under the terms of data protection legislation, you have the following
Right to Be Informed
This privacy notice fulfils our obligation to tell you about the ways in
which we use your information
Right to Access
You have the right to ask us for a copy of any personal data that we
hold about you. This is known as a “Subject Access Request”. Except in
exceptional circumstances (which we would discuss and agree with you in
advance), you can obtain this information at no cost.
We will send you a copy of the information within 30 days of your
To make Subject Access Request, please contact us at
Right to Rectification
If any of the information that we hold about you is inaccurate, you can
advise us at firstname.lastname@example.org
Right to Be Forgotten
From 25 May 2018, you can ask that we erase all personal information
that we hold about you. Where it is appropriate that we comply, your
request will be fully actioned within 30 days.
Right to Object
You have the right to object to:
continued use of your data for any purpose listed above for which consent
is identified as the lawful basis for processing i.e. you have the right
to withdraw your consent at any time.
continued use of your data for any purpose listed above for which the
lawful basis of processing is that it has been deemed legitimate.
Right to Restrict Processing
If you wish us to restrict the use of your data because:
think it is inaccurate, but this will take time to validate,
believe our data processing is unlawful but you do not want your data
want us to retain your data in order to establish, exercise or defend a
legal claim, or
wish to object to the processing of your data, but we have yet to
determine whether this is appropriate, please contact us.
Right to Data Portability
If you would like to move, copy or transfer the electronic personal data
that we hold about you to another organisation, please contact us.
Rights Related to Automated Decision-Making
If you would like to object to automated decision making without any
individual involvement, and to the profiling of your data, please conytcat us.
Is The Processing of Information Likely
to Cause Individuals to Object or Complain?
FTI Sports Tours is not aware of any justifiable reasons that would
constitute a legitimate reason for objecting or complaining about the way we
process or control information.
How Long Will We Retain Information
FTI Sports Tours will typically retain information for a period of 7
years. This is due to regulatory reasons and to ensure our business records are
adequate to maintain the requisite levels of insurance to protect our clients
Some of the information that we collect, process or store is transferred
outside of the European Economic Area (EEA).
Data Privacy and Security
At FTI Sports Tours we maintain a comprehensive data management work
programme, which includes processes for ensuring that data protection is a key
consideration of all new and existing IT systems that hold personal data.
Where any concerns, risks or issues are identified, we conduct relevant
impact assessments in order to determine any actions that are necessary to ensure
We also maintain an active information security work programme which
seeks to protect the availability, confidentiality and integrity of all
physical and information assets.
Specifically, this helps us to:
against potential breaches of confidentiality;
all IT facilities are protected against damage, loss or misuse;
awareness and understanding of the requirements of information security,
and the responsibility of our colleagues to protect the confidentiality
and integrity of the information that they handle; and
the optimum security of this website.
Questions and comments regarding this Privacy Notice are welcomed.
Please email email@example.com
You can also contact us if you have any concerns or complaints
about the ways in which your personal data has been handled.
Alternatively, you have the right to lodge a complaint with the Information
Commissioner’s Office who may be contacted at www.ico.org.uk
Updated 11th March 2021